Please note we are unable to ship ANY tobacco leaf products outside of the UK.
By agreeing to our terms and conditions you are confirming that you are over 18 when purchasing tobacco and tobacco related products. making a false declaration is against the law.
About Us This web site is owned and operated by Claire Green who is completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us regarding use of any pictures, please email us using the link on the store page or use the details below.
Our Contact details:
37 The headrow
Phone: +44 (0) 113 2177723
VAT at 20% is inclusive on all orders delivered to countries within the EEC, all other destinations are exempt from VAT.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Please note the minimum order is £5.00
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Please note we are unable to ship ANY tobacco leaf products outside of the UK.
Any orders that include the purchase of a lighter will be sent using myHermes. Please allow a little extra time to receive your items.
The shipping costs will be confirmed before checkout but here is a rough idea of shipping costs.
STANDARD FIRST CLASS ROYAL MAIL - NO TRACKING NO INSURANCE
"PLEASE NOTE THAT IF YOU DO NOT CHOOSE THE INSURED OPTION, WE WILL NOT BE HELD LIABLE FOR ANY LOSSES IN TRANSIT."
(MONDAY - FRIDAY)
Up to 100g we charge £1.99
Up to 1000g we charge £3.49
Up to 1500g we charge £3.99
Up to 2000g we charge £4.50
1ST CLASS ROYAL MAIL (SIGNED FOR) INSURED UP TO £50
(MONDAY - FRIDAY)
Up to 200g we charge £2.80
Up to 2000g we charge £4.49
Up to 4000g we charge £9.50
EXPRESS NEXT DAY ROYAL MAIL - INSURED UP TO £500
ORDERES RECEIVED BEFORE 2.30PM WILL BE POSTED THE SAME DAY
(MONDAY - FRIDAY) EXCLUDING BANK HOLIDAYS
Up to 100g we charge £5.99
Up to 500g we charge £6.89
Up to 1000g we charge £8.05
Up to 2000g we charge £9.95
PLEASE NOTE THAT IF YOU DO NOT CHOOSE THE INSURED OPTION, WE WILL NOT BE HELD LIABLE FOR ANY LOSSES IN TRANSIT
Delivery Schedule We deliver your order right away. We will normally send your order to you in 2 business days . International orders are generally received in under 7 days. Orders despatched via Royal Mail are delivered next day in the UK and 2-3 days for the rest of the world. We can't be held responsible for delays caused by customs clearing.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero.
We cannot be held responsible for duties and taxes charged to the customer upon delivery. It is up to the customer when ordering to check that good are not prohibited in their country and we will not be help responsible for any confiscations. if in doubt, please contact your local excise/ customs office
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively,
Our Contact details:
37 The headrow
Phone: +44 (0) 113 2444895
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy If the item(s) you recieve are faulty or you have simply changed your mind about any item(s) ordered and you wish to return it/them, then in line with the distance selling regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt.The item must not be used and must be "as new" when returned to us. Once you have informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item(s) is recieved we will issue a refund for the product to the original payment card.