On Friday 15 November one of our software providers started to experience a problem that's affecting our Customer Services team and placing telephone orders. We're really sorry, all our teams are working as quickly as possible.
This issue means we may be slower to respond to emails and calls as it's taking longer to process queries. Online orders are unaffected.
Friday 15 November at 2:30pm
We have had confirmation the issue is resolved, the teams have access to information as usual. We're sorry for any delays in getting back to you.
Friday 15 November at 11:00am
One of our software providers have acknowledged a problem that's affecting us and other online stores. They're working hard to resolve the problem and we'll update this page as soon as updates are available.
Here's what's affected:
- Placing an order over the telephone
- Delays in searching for orders
Our Customer Services team may take longer to find your order to help with your query, we're really sorry to keep you waiting - they're doing their best.
Friday 15 November at 10:00am
Our Customer Services are having problems accessing some orders and processing payments over the phone. We're looking into this and we'll provide updates.
